Privacy Policy

Last updated: August 28, 2026

TOTAL PEST MANAGEMENT INC, doing business as Total Pest Management ("we," "us," or "our"), operates this website and provides pest control services. This Privacy Policy describes how we collect, use, protect, and share information when you contact us or use our services.

Information We Collect

• Contact information — name, phone number, email address, and service address you provide when you fill out a form, call us, or contact us.
• Service information — the type of pest problem, property type, urgency, scheduling preferences, and notes about the property that are relevant to treatment.
• Usage data — pages visited, time spent, browser type, and device information collected through cookies and analytics.

How We Use Your Information

We use the information we collect to schedule and perform pest control services, respond to your inquiries, send transactional communications such as appointment confirmations and service reminders, send promotional communications if and only if you have opted in, improve our services, and meet our legal obligations.

Text Messaging (SMS)

Total Pest Management may send you text messages if you opt in via our SMS Consent form, a paper form, or any other documented opt-in channel.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors that support our services (e.g., customer service vendors, scheduling vendors) is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

Message and data rates may apply. Message frequency varies (approximately 2–4 messages per month). Reply HELP for help or STOP to opt out at any time.

For our full SMS terms, see our Terms and Conditions.

How We Share Information

We do not sell your personal information. We do not share your personal information with third parties or affiliates for their own marketing or promotional purposes. We share information only with service providers who process it on our behalf and only to the extent needed to deliver our services, or where we are required to do so by law.

Data Security

We maintain administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, disclosure, alteration, and destruction. Access to customer records is limited to personnel who need it to perform their work. Information transmitted through this website is protected in transit using industry-standard encryption. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements.

Cookies

We use cookies and similar technologies to operate this website and understand how it is used. You can control cookies through your browser settings.

Third-Party Services

We use third-party services for scheduling, communications, and analytics. These providers process information under their own privacy policies and under agreements that restrict their use of that information to supporting our services.

Children's Privacy

Our services are directed to adults. We do not knowingly collect personal information from children under 13 years of age.

Your Rights

Depending on where you live, you may have the right to access, correct, delete, or receive a copy of your personal information. California residents have additional rights under the California Consumer Privacy Act, including the right to know what personal information we collect and the right to opt out of the sale of personal information — we do not sell personal information. To make a request, email [email protected] or call (209) 289-5600.

Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date.

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